Articles
If you are a SiteGround customer and you have been contacted regarding your account's CPU...
Can I access directly Awstats without going through the cPanel?Yes, it is possible to access your AwStats directly through your domain name. However, doing...
Can I have a separate cPanel area for my add-on slot?Unfortunately Cpanel does not offer such a functionality and you will not be able to have a...
Can I have access to the cPanel’s WHM?We don't provide any access to the shared servers' WHM for security reasons. Such access can be...
Can I have more than one login for my cPanel?Unfortunately you are not able to have more than one login for your Cpanel. This is a basic...
Can I use phpMyAdmin outside cPanel?The phpMyAdmin tool available in cPanel is bundled with it and can be used only if you are...
Comparison of cPanel vs. PleskThe most popular web hosting control panels are cPanel and Plesk. In this article we will review...
Cpanel shows no imagesIn case Cpanel does not show images please follow these steps: 1. Click on the link "show icons"...
Custom error pages do not workIn case you have problems with the custom error page for 404 or 500 errors you should create a...
Error: ‘Fantastico is unable to connect to your MySQL server at this time. Please contact your host for assistance.’Usually this problem is caused by a special character in your password. For example '' is known...
Fantastico Error “You cannot install more than one script in the root directory of a domain”The Fantastico automated installer is no longer included in our cPanel configuration and you...
Fantastico installation complains about conflicting file namesIn order to resolve such problems please try to: Rename / Remove all conflicting file /...
How can I add modules to an application installed with Fantastico?An application installed with Fantastico do not differ in any way from the standard application...
How can I change my Primary Domain Name?You can easily change the primary domain name for your hosting account. In order to do so, you...
How can I change the cPanel theme for my account?If you're hosted on our shared plans - StartUp GrowBig or GoGeek, you can't switch your cPanel...
How can I change the domain name used with my addon?You can change the domain name used with your addon by following these steps: Remove the old...
How can I change the primary domain name of my hosting account?You can easily change the primary domain name for your hosting account. In order to do so, you...
How can I check if the scheduled cron jobs are properly executed?SiteGround monitors closely all operations on the servers and makes sure that all user cron jobs...
How can I create a sub-directory from cPanel?In order to create a sub-directory from Cpanel you can use its File Manager. Please check this...
How can I create an additional site on my hosting account?n this case what you need is called an addon domain slot. In order to have an entirely new,...
How can I create different types of web redirect with my cPanel?You can create different types of web redirects from your cPanel > Redirects in the Domains...
How can I create symbolic link in cPanel?You can create a symbolic link in cPanel by setting a one-time cron job with the Unix syntax for...
How can I password protect a directory with cPanel?You can easily password protect a directory on your site by following this tutorial. cPanel is...
How can I redirect mydomain.com to mydomain.com/folder ?You can redirect mydomain.com to mydomain.com/folder by logging in your cPanel and following the...
How can I retrieve the raw Apache access logs for my site?You can retrieve the Raw Access Logs for your site(s) by logging in your cPanel and following the...
How do I change the cPanel password for my Cloud hosting/VDSYou can change your cPanel password for your Cloud hosting/VDS from your Customer Area > My...
How do I install an application with Fantastico?You can easily install an application with Fantastico by logging in to your cPanel and following...
How to Import Existing SSH Key in WHMIn this article we will show you how to add an existing key to WHm in order to access your...
How to access WHM on a Cloud VPS?All customers on a hostlantern website package can access their WHM (Web Host Manager) interface...
How to access cPanelIn order to access your cPanel (if you are a SiteGround customer) first try logging in your...
How to add a new mime type in cPaneln order to define a new Mime Type there are few simple steps you need to accomplish. 1. Log in...
How to add custom error pages?ustom error pages can be created from cPanel -> Error pages. An editor is available for every...
How to change the language for cPanelBy default all Siteground accounts come with the English language pack. We don't recommend...
How to change the password for cPanel?In order to change the password for cPanel please follow this link:...
How to change the password for cPanel?In order to change the password for cPanel please follow this link:...
How to check my account’s server resource usage?If you are a SiteGround customer, you can check the amount of CPU resources your account consumes...
How to create/manage cron jobs?You can create and manage cron jobs by logging in your Cpanel and going to the Cron jobs section....
How to disable SuperCacher for wildcard subdomainsWhen you have a wildcard subdomain setup and you need to disable SuperCacher for a specific...
How to enable SSH on VPS through WHM?If you want to allow SSH access for an ordinary account created by you on your VPS follow the...
How to enable SSH/Shell Access icon in cPanel on VPS?In order to turn on the SSH/Shell Access icon in the users' cPanel you should log in to the VPS...
How to enable wildcard subdomains?Wildcard subdomains are useful when you wish to redirect all visitors to your main website...
How to have a fresh start of my account?In order to have a fresh start with your account follow these steps: 1. First delete all your...
How to restore files/folders using the Files Backup Restore tool in cPanel?Clients with the Daily Backup upgrade can restore files and folders from their daily backups via...
How to set a subdomain for testing one of the Fantastico applications?In order to add a subdomain for testing purposes please log in your Cpanel and follow the...
How to switch my primary domain name with my addon domain?Let's say that you have one hosting account and two domain names used for two different websites...
How to uninstall an application?In order to uninstall an application previously installed with Fantastico please follow these...
How to upgrade an application with Fantastico?Fantastico can upgrade only applications previously installed with it. If you have such an...
I am having problems with the Hotlink protectionThe functionality of the "Hotlink Protection" can be corrupted by custom rewrite rules or...
I am receiving security warnings when I try to access my cPanel areaYou may receive security warnings when accessing your cPanel through: https://domain.com:2083...
I can’t access my cPanelYou may not be able to open your cPanel if your local connection has been limited / filtered....
I want to install a script under a subdomain. How can I do this?nstalling a script under your subdomain via the Fantastico auto-installer is quite easy. On the...
Is it possible to change my Cpanel package?Unfortunately, it is not possible to change your cPanel package. cPanel is easy to work with...
Is there a shortcut to Cpanel from the customer area?Yes, you can access cPanel directly from your Customer's Area, My Account Section, the "cPanel"...
I’ve set the hotlink protection to include that url, and I have set the permissions. I still can not view my images.In this case, you have most likely uploaded your images under the wrong dierctory. By checking...
My 403 custom error page is not workingIf you have set a 403 custom error page and you have "deny from all" rules in your .htaccess...
My cPanel does not accept my passwordIn case your cPanel password is not accepted, you can try resetting it. If you are a SiteGround...
My redirection set from cPanel shows an errorWhen having problems with such redirections, log in your cPanel, go to the File Manager and...
Using international (non-Latin) domain names in cPanelIf the domain name that you are trying to use in cPanel as a parked or an addon contains...
Warning – Cannot modify header information error in phpMyAdminSometimes, when you try to modify a database in phpMyAdmin, you may get this error message when...
What databases can I use with my hostlantern account?hostlantern supports MySQL and PostgreSQL databases. With our standard hosting package you can...
What happens to the mail after a domain name change?Once you change your primary domain name all your mailboxes will be converted to the new one....
What is an “inode”?An inode is a record in a disk table, which contains information about a file or folder such as...
What is the max file size I can upload through cPanel’s File Manager?There is no limitation set for the maximum file size which you can upload with cPanel's File...
What is the version of your cPanels?hostlantern provides always the latest stable versions of any software. Thus all our servers run...
When will Fantastico have the latest version of an application?Fantastico updates regularly all of its applications and it takes up to several weeks for the...
Where is the Fantastico icon?Fantastico's icon can usually be found in cPanel's main page inside the "Software / Services"...
Why a password-protected directory asks twice for the password?Usually the reason for this is that you have password-protected a subdirectory on your site. In...
Why a script is not included in Fantastico?Fantastico offers and supports only certain scripts because of compatibility reasons....
Why am I receiving a notice that only a manual upgrade is possible?This notice means that Fantastico cannot upgrade automatically your application because of...
Why am I receiving an error about another installation in the webroot?This error has been caused by a previously installed application through Fantastico which has not...
cPanel is slow! How to make cPanel faster?Some users experience slowness with the new cPanel x3 (sg) theme. This is because it has many...
‘The database is not working properly…’ error message when upgrading an application through FantasticoIf you attempt to upgrade an application through Fantastico and you get the following error...
