How to fix the ‘421 Home directory not available – aborting’ FTP error

If you receive this error when trying to connect to your account via FTP:

421 Home directory not available - aborting

this means that the FTP user you are trying to log in with is configured to use a home directory which does not exist. 

The problem can easily be fixed by creating the directory set as home for the FTP user. You can see which directory each FTP user has from your cPanel > FTP Accounts. The directory will be shown in the Path section of the page.

FTP is easy to set up and work with when you have the right host to support you. Check out what SiteGround’s FTP hosting offers and sign up for our services so you could rely on expert FTP assistance!

  • 3 Users Found This Useful
Was this answer helpful?

Related Articles

Recommended FileZilla settings

If you experience any issues when uploading/downloading files with FileZilla, make sure you set...

FTP Not Working – How to Fix FTP problems

There are many different reasons for FTP issues - incorrect login details, Internet connection...

FTP error: ‘Impossible to connect to the server’

The most probable reason for getting this error: Impossible to connect to the server when...

What does the FTP login message ‘Your bandwidth usage is restricted’ mean

The message "Your bandwidth usage is restricted" means that there is a bandwidth restriction for...

How to Connect to FTP Using FileZilla on Windows

FileZilla is a free FTP client which is available for most of the popular operating systems...