Why I can not transfer my domain to/from you

For more information how to transfer your domain to/from Hostlantern you can refer to our easy step by step Domain Transfer tutorial.

In order to be able to transfer your domain name to another registrar you need to first unlock your domain name. Domain names registered through SiteGround can be easily locked/unlocked from the Customer Area. Go to the My Account section and click on the Manage button next to the domain name you need to unlock. Then click on the Change button for the Your Domain Status field, choose one of the options from the drop-down menu and clickUpdate.

If you have a domain that is not registered with Hostlantern, you will need to contact your current registrar to unlock it.

NOTE: The registrar lock function serves as an extra precaution against unauthorized transfer of your domain name. We strongly recommend that you keep your domain in Registrar-Lock status, unless you plan to transfer it soon.

You'll also need the EPP key for your domain name in order to be able to transfer your domain name. The EPP key (Authorization code) is one of the safeguards against unauthorized transfers of domain name registrations. It protects your rights as a domain owner.

The EPP key is required when transferring .com, .net, .org, .biz, .info and .us domain names. It is not possible to initiate a domain name transfer for these domains without an EPP code.

If your domain is registered through Hostlantern and you need an EPP key to transfer it away, you can easily get the EPP key from the Domain Management page in your Customer Area.

If you do not know the EPP code of your domain name and you would like to transfer the domain to Hostlantern, please contact your current registrar to obtain it.

If you are not yet a customer, check out what our domain services include and how we can make your life easier. Managing your own domain is easy when you have the right host by your side.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

I do not have access to the administrative email for my domain name. Can I still transfer the domain to you?

Access to the administrative email for your domain is no longer required for successful transfer...

How long does it take to complete a .fr domain transfer?

The expected period for the completion of a .fr (French) domain transfer can take a little bit...

How to restart your domain transfer if it has failed due to wrong EPP code?

If you are notified by our system that your domain name transfer has failed due to a wrong EPP...

How can I transfer a domain name from one Hostlantern account to another?

In order to transfer a domain name from one Hostlantern account to another, you need to post a...

How to transfer my domain name from Register.com to Hostlantern?

When you sign up for a hosting account at Hostlantern with an existing domain name, it is...