Internal error encountered (Cannot connect to user_database)

The most common reason for this issue is a corrupted SiteBuilder database. The possible solutions are:

1. To restore your database. If you don't have your own backup, you can order a Database restore from yourCustomer Area > Exclusive Professional Services > Back-up restore > Database Restore

2. Rebuild your site from scratch. In this case you have to delete and recreate the database sitemagixprod. You check this tutorial for more information on how to recreate the database.

cPanel is easy to work with when you have the right host to support you. If you need a reliable partner to help you manage your website with cPanel, check out our cPanel hosting services!

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