The client is eligible for a refund after canceling a Linux shared account on the following terms:
- The cancellation requested by the Customer has become effective in less than 30 days after the date of the initial payment for the account. Linux Shared Account cancellations that become effective in more than 30 days after the initial payment are not eligible for a refund.
- If the Customer has registered a domain name during the initial hosting account order process the applicable domain name registration fee will be also withheld. The domain registrations fee is always withheld in case of a refund, even if this fee was waived at the time of purchase.
- The Customer may choose to receive the refund in the form of credit added to his/her Hostlantern Virtual Wallet where it can be used for new purchases or renewals, or may choose to receive a refund back to the credit card which was used for the initial payment.
For additional information or assistance with your account cancellation, please contact us via the Live Chat link on top of the site.
