Below you can find a list with the most common reasons for a failed payment for any of our services.
1. Double check the credit card information you have entered. You may have written a number wrong which will prevent our system from recognizing your card correctly.
2. Check whether your credit card has not expired. If this is the case, you should contact your bank for additional assistance.
3. Although our company is registered in the USA, our payment processor uses a Luxembourg bank. Therefore, some banks in USA for example, refuse to process cross-border or overseas transactions. In such case you should contact your bank for more detailed information.
4. Some credit cards have limits for the maximum sum that can be withdrawn in a single transaction. If you are purchasing many services at once, this can be a reason for the payment to fail. In such case you can contact our Sales Department via the Live Chat button on our main website - https://hostlantern.com in order to receive different links to pay for the desired services separately.
5. Last but not least, note that you should be able to receive detailed information for any failed or successful transaction from your bank. If a payment fails, do not hesitate to contact your bank and request this information.
