If upon expiration your hosting account has been suspended, we will reactivate it as soon as we receive your renewal payment. Your service expiration dates will be set to reflect the renewal period.
If your domain name for that hosting account has also expired, please allow up to 24 hours of propagation before its reactivation. Once this period is over, your website will be up and running again.
Domain names that have expired more than 45 days ago, enter the so called "redemption period". If this is the case with your domain, you cannot renew it automatically. Please post a ticket from your Customer Area > Support >Open a Support Ticket > Billing and our support team will assist you.
