eGroupWare's user password can be easily changed if you know the password for another eGroupWare account for your installation. The most convenient way to manage the database is through the phpMyAdmin tool. Go to your cPanel and click on phpMyAdmin in the Databases box.
Once in phpMyAdmin select the eGroupWare database from the drop-down menu at left. The page will refresh and the database's tables will be displayed on it. Open the SQL tab (look at the top navigation bar).
In the text field write the following SQL query:
UPDATE egw_accounts e1, egw_accounts e2 SET
e1.account_pwd=e2.account_pwd WHERE e2.account_lid='known' and
Where "known" is the username, for which you already know the password and "forgotten" is the username you want the password changed for.
Once you are ready, click on the GO button to submit the query. If everything goes fine without errors, you should be able to login to eGroupWare with the same password as the one for username "known".
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