Hostlantern keeps backups of customers' shared and semi-dedicated hosting accounts for a period of up to 30 days.
Clients who have the Hostlantern Backup Service enabled can restore/download backups themselves from cPanel > Files Backup Restore (for restoring files) and from cPanel > MySQL backup restore (for restoring MySQL databases).
For people who find it difficult to restore a backup themselves, we offer professional assistance which can be requested by posting a ticket in the Development Services > Backup Restore category.